Refund Policy

This Refund Policy applies to all digital content purchases made through books.mahalopower.com. By completing a purchase, you acknowledge that you have read and agree to this Policy.

1. General Policy

All sales of digital content through the Mahalo Media platform are final. Because digital content is delivered immediately upon purchase and cannot be returned in the traditional sense, we do not offer refunds except as expressly provided in Section 2 of this Policy.

This policy is consistent with standard practice for digital content marketplaces and is in accordance with applicable consumer protection laws governing digital goods.

2. Eligible Refund Condition

Both conditions must be satisfied. A refund request submitted within 7 days but after the book has been downloaded will not be approved. A refund request submitted after 7 days will not be approved regardless of download status.

For purposes of this Policy, a book is considered downloaded once the Mahalo Media application has transferred the book's content files to local storage on any device associated with your account.

3. How to Request a Refund

To request a refund under Section 2, contact us at support@mahalopower.com within seven (7) days of your purchase with the following information:

• The email address associated with your account
• The title of the book for which you are requesting a refund
• The date of purchase
• A brief description of the circumstances of the mistaken purchase

We will review your request and respond within three (3) business days. If your request is approved, the refund will be applied to your original payment method. Stripe's processing time means the credit may take 5–10 business days to appear on your statement, depending on your card issuer.

4. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances, regardless of when the request is made:

• The book has been downloaded to any device associated with your account
• More than seven (7) days have passed since the purchase date
• The request is based on dissatisfaction with the content rather than a mistaken purchase
• The request relates to a purchase made using a coupon or promotional code that reduced the purchase price to zero
• The account has been suspended or terminated for violation of our Terms of Service

5. Technical Issues

If you experience a technical issue that prevents you from accessing content you have purchased, please contact us at support@mahalopower.com before requesting a refund. In many cases, technical issues can be resolved without a refund. If a technical issue on our end cannot be resolved within a reasonable time, we will evaluate appropriate remedies on a case-by-case basis, which may include a refund at our discretion.

6. Chargebacks

If you initiate a chargeback with your card issuer without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact support@mahalopower.com with any billing concerns before involving your card issuer — in most cases, we can resolve issues directly and more quickly.

7. Contact

All refund requests and billing inquiries should be directed to:

Mahalo Power LLC
Fort Thomas, AZ 85536
support@mahalopower.com